MOTOROLA Smart Appliances Customer Support - Information for India

Troubleshooting Tips

• If your Motorola smart appliance is not connecting to Wi-Fi, ensure it is within range of your router and that you are entering the correct network password. Restart both the appliance and your router, then try reconnecting.
• For a Motorola smart appliance that is unresponsive or frozen, perform a hard reset by unplugging it for 30 seconds, then plug it back in. If the issue persists, check for firmware updates in the companion app.
• If the Motorola smart appliance app is not syncing data, clear the app cache (on Android: Settings > Apps > Motorola Smart > Storage > Clear Cache; on iOS: offload and reinstall the app) and ensure the app is updated to the latest version.
• If your Motorola smart appliance is making unusual noises, check for any loose parts or foreign objects. Also, ensure it is placed on a level surface to prevent vibrations.
• For error codes displayed on your Motorola smart appliance, refer to the user manual or the app's help section. If the code persists, note it down and contact Motorola support for assistance.